Product Guarantees and Information

At Open Living we offer a whole host of home improvement products in PVCu and aluminium. Each of these products are designed, extruded or manufactured by some of the UK’s best known System’s Companies.
A System Company is positioned at the upper end of the supply chain. Look on our website and you’ll see brand names for Origin, Smarts and Schuco. You’l also see Kommerling for PVCu. These are the Systems Companies. They are responsible for designing and creating the windows and doors we have in our homes. Depending on the company, these windows are provided to you in one of two ways.

How do windows and doors reach the homeowner?

In buying our range of quality windows and doors from Open Living, you are making an investment in your home. At Open Living we don’t manufacture our own windows and doors. We partner with some of the best known manufacturers. All of these are specially selected for their reputation, innovation, quality, design and style. This enables us to offer you only the very best in doors, windows, orangeries and glass roofs for your home.

Therefore all our products are manufactured by these specialist manufacturers in PVCu and aluminium.

The Systems Company will provide their PVCu or aluminium extrusions, accessories and other components to these manufacturers. They are all specially trained and extensively audited on an ongoing basis. This ensures that their products are made exactly as designed and in accordance with current standards for quality, manufacturing, security and weather performance.

The only exception to this is our range of Origin Bifolding Doors and Origin Windows. These are only made by the Systems Company - Origin themselves. They do not use any approved manufacturers.

Understanding Our Product Guarantees.

In looking around our website you’ll find information about the guarantees offered with all our products. Origin Doors and Windows come with a 20 year guarantee. The Origin 20 year guarantee is an industry leading service that is provided by Origin themselves.

All our other products are covered by our comprehensive and peace of mind 10 year guarantee.

This does not mean that because our other products have a lesser guarantee they are in any way inferior. As mentioned, Origin are one of the best bifolding doors on the market and they have chosen as an independent Company to offer a much longer guarantee period on their range of doors and windows.

It’s worth bearing in mind that the home improvement sector as a whole and professional and expert window companies all over the UK offer a 10 year guarantee. Origin is simply the exception to this.

Schuco doors are one product that is also covered by our 10 year guarantee. The Schuco name is known the world over for their range of highly engineered, top quality doors. Schuco also manufacture windows and doors found in some of the finest commercial buildings all over the world. There are Schuco windows and doors that were fitted over 30 years ago and these are still performing faultlessly in these high use buildings to this day.

Open Living is your guarantee of quality.

Our products are of the best quality, design and value. Our range of PVCu and aluminium windows, doors and glazed extensions all come with our 10 year guarantee. This covers Schuco, Smarts, Kommerling and our range of lantern roofs, rooflights and walk on glass.

Our Origin products only come with our own 10 year guarantee and further enhanced by the 20 year guarantee on the product itself by Origin.

For further peace of mind, Open Living are a FENSA Registered Company and a member of Trustmark. This means we operate and install in accordance with established industry standards.

If you would like further information on our range of Guarantees or any information about our products, please contact us.

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01767 448 005