Update 15th May 2020
We are now open and are taking appointments for the showroom. The main door will be locked and we will be letting customers in one by one to adhere to the social distancing rules
We are following industry guidance with regards to access to our showrooms and working in customer’s homes. You can read the full guidance here.
We will update the post again over the coming days to explain how our showroom will be operating.
The Coronavirus/Covid-19 outbreak means us having to stay at home, observe social distancing and do everything we can together, to reduce infection, save lives and help our NHS cope better. Our own showroom is also closed. How does this affect your 2020 plans for home improvements? We can help.
How home improvements are affected by Coronavirus/Covid-19
Even though most of the home improvement industry at all levels of the supply chain is working from home, service has been affected. Extrusion companies, powder coating plants, manufacturing companies are all currently closed and respecting Government advice. Also closed are glass processors and manufacturers and they too are a critical link in your new windows and doors.
Staff is also being relocated. For instance, sub-contract haulage companies serving the window industry are rightly using their vehicles on the essential movement of supplies for the NHS, the food industry and other sectors.
As a result, while businesses remain open to deal with enquiries, manufacturers aren’t presently making windows, doors or glass. So how can we help you keep your home improvement project on track?
You can still plan home your improvements online.
While you’ll find all home improvement showrooms closed right now, there’s no reason to delay planning your home improvement project. Here is how we can help you keep your project on track, even in these challenging times.
1. We are open for quoting and more
We are available on the phone, our contact form and a live-chat facility on our website. You can also get in touch with us on our Facebook page.
While most of our suppliers are closed presently, we have the tools in-house to prepare a quotation. If you have sizes, plans, builder drawings or any other information relating to your forthcoming home improvement, we can still talk to you about it and prepare a quotation.
So while we are all at home, arguably frustrated at not carrying on as normal, there’s no reason to wait until it’s safe to leave our homes. You can still plan your project by talking to us online.
We can even carry out facetime or video calls with you if you’d like to take a look at the products in our showroom while you are at home.
2. Beat the queue. Book your installation slot now.
The reality is, most of the home improvement sector has put back their installations, responsibly responding to the current situation and respecting that we all need to play our part. We’ve also re-scheduled our April installations for about three weeks time, in anticipation of a return to work.
When we return to normal our suppliers will be under pressure to fulfil delayed orders. As a result, lead times will invariably get longer. You can beat these anticipated longer lead times.
If you’re in a position to proceed, there is no reason you can’t beat the queue and reserve your slot now. We can’t guarantee an installation date, but we can put you in priority order during this time. We’ve also got premier status with most of our suppliers passing on these benefits of speed and competitive prices to our customers.
3. We can still survey and process your order.
Surveying your prepared builders opening or existing window and door apertures only relies on one member of staff. Our trained surveyor can therefor visit your home, observing Government guidelines on social distancing and preventing transmission of the virus.
We can then place your order with our suppliers, putting you in a priority position for your order to be manufactured when our industry returns to work.
For your peace of mind, there is more information about what work can be carried out at home.
4. Improved stage payments for you.
Our typical deposit is 60% of the contract value when you place your order with Open Living. We then ask for a further stage payment before installation and a final payment upon completion.
Save money now. We are accepting 10% deposits where our customers are ready to schedule their home improvement project with us now. While we can’t guarantee a firm installation date, we can do so immediately we are fully open for business.
Contact us to find out more about planning your home improvements online.
Our staff are working from home ready to talk to you about your planned project now. Get in touch to discuss your requirements and how we can help bring your project back on track in the current climate.